The workers here are unprofessional and inconsistent and their policies are awful and are not followed by all of the employees. I wanted to exchange a ring I got and had no issue doing it. A couple weeks later I wanted to exchange a different ring and the girl told me it’s against their policy to exchange rings after an hour’s wear. I explained that I have previously exchanged before and all she said was “oh she shouldn’t have.” I get places have policies but they should be consistent! Today I went and I had a $20 store credit that I assumed was on my account but it turns out I had to have the 2” piece of receipt paper showing my store credit. For being a popular jewelry business, it’s super unprofessional. I won’t be returning to the Strongsville location.
I came up here with my daughter and little cousin, to get my pandora bracelet fixed, which was a special gift from my boyfriend. I had a heart clasp, which worked perfectly, I had put it in its box and next time I went to go wear it, it wouldn't close at all for me. I simply asked if she could just take a look at it and let me know how to go about the rest and even offered to give her my pandora information so she could see if my bracelet was under warranty. She didn't even give me the time of day. I handed her my bracelet and she messed with it for one second then said "there's nothing we can do about this, you have to take it to another location. We aren't going to help you. You'll most likely have to buy a new band." And she wouldn't even look my account up or anything. It was very unprofessional and sad that I couldn't even get help for something so basic. She wouldn't even tell me why my bracelet wasn't closing at least. Sad sad sad... love pandora but the employees aren't professional at all!
I was really impressed with the customer service and how easy it was to make this purchase. Very affordable as well. Thanks Amanda.
Sad to say but the young lady was very rude to the fact I just left and went to another store why spend money somewhere to be mistreated. Not sure if she was having a bad day or if it was the skin color how ever the customer service was horrible...
Update: Despite the situation that had happened with one of the employees, I received a call where I talked to the manager and we discussed what happened and she also made sure she helped me with the issue I was having regarding my bracelet. The manager, Maria, was very professional and made me feel comfort in the situation and I'm very grateful she took time out of her day to talk to me about the situation and assured me that this would never happen again. Thank you so much to Pandora and Maria for helping me.
Great Mall
Pandora is a US Jewelry Store based in Strongsville, Ohio. Pandora is located at 500 Southpark Center BL 284, Strongsville, OH 44136, USA.
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