Wish I could recall name of our salesperson, as she was very helpful and not at all pushy. We went in just to drop off my engagement ring for servicing, d/t prong tip breaking off (ring now nearly 6 y.o.) and to have the rhodium plating done again. While there, I asked to look at wedding bands, as we'd been thinking of replacing the plain band I'd been using. Our salesperson was helpful in identifying bands which would complement my engagement ring, helped us with a price-point we'd feel comfortable with, and, gave us private time to look at the ring and discuss whether to purchase it. Very happy with our experience!
Went to view an engagement ring and the staff couldn't care less about me wanting to look around or compare pricing. Super pushy and three different people were like oh that's the one you like right ? So just guy it. I'm like no I'm not gonna "just buy" this engagement ring smh.
Choosing a ring was easy, and the gentleman (named Mike) helped make the process even easier. The girlfriend loved the ring, so it's passed the ultimate test! Definitely stop into the store if you're looking for something special.
I had good experience but was charged for something that I wasn’t aware of till I left
Got my fiancée's ring resized and got it back with a stone missing. Manager proceeded to tell me how good he is at customer service, shortly after he said he was doing something for me so I didn't complain. No class, no employee communication, no customer service.
Kay Jewelers is a US Jewelry Store based in Strongsville, Ohio. Kay Jewelers is located at 500 Southpark Center Unit EU1104, Strongsville, OH 44136, USA.
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